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CTS Services Quality Dimensions

Quality of Services in CTS: Five pillars of our “Service Quality” are:

Tangibility:
We are the first company in India who have set the service benchmark for appearance of Janitorial staff, their grooming, their uniform, physical facilities & infrastructure, cleaning equipments, passenger feedback mechanism written materials etc. Indian Railways use our company’s MASCOT (registered trademark) in their tenders as synonym to cleaning services.

Responsiveness:
For past 5 years, we have continuously shown our 100% willingness and helped all our clients whether private or railways/divisions of railways or Railway board for not only technical assistance on service design & specifications but also provided prompt replies to their budgeting queries from time to time.

Empathy:
CTS has always believed in caring for individuals whether internal or external to the orgaization and met with their emotional attention.

Assurance:
Each employee of our organization is trained for higher skills, knowledge and courtesy in business transactions in order to inspire internal & external customer’s trust & confidence.

Reliability:
Performing again and again on the above 4 dimensions accurately makes us most dependable and reliable service partner in business progress across all types of clients.

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