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CTS Integrated Management Systems



IMS Integrated Management System)

We are an IMS (Integrated Management Systems) certified service management organization believing in 3 dimensions ofbusiness-Quality, Environment and Safety. Our company is practicing IMS in every business process and go for auditing internally (once in QTR.) and externally (twice a year) for proper survelliance. 

Quality Policy

We, at CTS Management Services Pvt. Ltd. are committed to deliver quality-cleaning services to our Customers, thereby enhancing the hygienic conditions and comfort at the service area under the scope.

We shall promote awareness to conserve natural resources and keep the area hygienically clean for safe and healthy environment.

We shall provide non-polluting, non-hazardous services and abide by all the applicable statutory & regulatory requirements.

The system and processes will be regularly reviewed for continual improvements.

Certification
  • ISO                 9001 : 2008 for Quality
  • EMS               14001 : 2004 for Environment
  • OHSAS          18001 : 2007 for Safety

Quality

In CTS “QUALITY” means 5 dimensions of services-TANGIBLES, RESPONSIVE, EMPATHY, ASSURANCE and RELIABILITY. We strive to deliver & maintain the highest levels of “Customer Satisfaction” and have carved a niche in Facility Management Sector.

Our service operation is monitored & controlled through Online System of Reporting, which our Customer has access to at the click of a button. The service quality delivery is regularly monitored through feedback mechanism for continuous improvement and corrective and preventive measures.

Environment

We strictly follow the norms laid down by EMS and use only biodegradable and eco friendly chemicals/cleaning agents and other matrerials to execute our work. We use materials and cleaning agents from reputed international brands so as to qulify the requirements of EMS 14001:2004.

In our endeavour to heal our planet we have started a journey to make our office paperless as far as possible. We have an Online System of Reporting for the same. We promote awareness not only amongst our staff but also the users and customers. 

Safety of our Employees

We are committed to the Safety of our employees and adhere to the below mentioned to ensure that Safety is not compromised at any cost:

  • - All the Personal Protective Gears (PPGs) are provided namely Helmets, Face Mask, Gloves, Gum Boots and Ear Plugs.
  • - All the Employees are covered under ESIC from day 1 of Joining the Company.
  • - We have a well documented exhaustive Emergency Preparedness Plan in place.
  • - All the sites where we operate have Fire Extinguishers.
  • - We have a person trained on First Aid at every site we operate.
  • - We conduct periodic training on Safety aspects, and evacuation procedures in case of any contingency. We have 0% accident record to corroborate this fact.

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