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CTS DRC Performance Measurment

The effectiveness of cleaning will be evaluated on a scale of 10 as per the following grading and scores will be assigned for each item in the score card:

Surface condition

Rating

Clean, no dirt or no stains with Surface Gloss meter reading

10

Clean, very slight stains with visible cleaning effort  with Surface Gloss meter reading

9

Very light dirt or stains visible

8

Minor dirt/stains visible

6

Fair dirt and stains visible

4

Severe dirt and stains visible

2

Extremely dirt/stained

0

 

  1. The quality of surface cleanliness should be reassessed after drying. 
  2. No visible residues should be left on the interior surface, nor should any oily deposit be left.
  3. The Contractor should strictly adhere to ratings of 9 & 10. The grading given for each item on Score Card shall be summed up to a maximum of 100%.
  4. The overall rating for the rake will be arrived & scores more than 90% will be acceptable.
  5. A specimen copy of Score sheet is enclosed in Annexure – II for the daily maintenance of records. The Score Sheet shall be filled for each rake & maintained separately.

Penalty clause

The contractor should ensure that the overall scores should be equal to or more than 90%. If the rating is found to be less than 90%, then a penalty as specified below shall be imposed and recovered from the bills.

No penalty shall be applicable for old permanent stains on stainless steel pan & washbasin, porcelain commode in western lavatory, glass mirrors, wall panel, mirror frames, external panel, and door & floor area.

OVERALL RATING

PENALTY IF ANY

< 80% > 70%

10% of accepted rate/coach will be recovered from the bills for no. of coaches in that rake.

<70% > 60%

15% of the accepted rate of coach will be recovered from the bills for no. of coaches in that rake.

< 60%

25% of the accepted rate of coach will be recovered from the bills for no. of coaches in that rake.

For skipping a coach

Rs.200/- per coach apart from disallowing payment for that particular coach.

For improper cleaning of toilet.

Rs. 10/- per toilet.

 

Failure to apply metal polish on stainless steel and porcelain wash basins

Rs. 25/= per coach

For breakdown of cleaning equipment

Rs.200/= per equipment per day.

For any worker found without uniform or I-card

Rs. 10/= per person for the 1st observation and be Rs. 50/= per person per day in 2nd instance onwards.

For rating below 60% for more than 10 days

Contract will be terminated at the risk & cost of Contractor.

For any adverse or negative remarks by inspecting officer or passenger complaints

Rs.100/=

 

CLEANING SERVICE GUARANTEE

Coaches should be free from dust, grime, muck and stain and there should not be room for any complaint from the traveling passengers.

  1. The quality of cleaning should not affect the glossiness of the parent material or the paint whichever applicable.  No stains, spots, marks, pasted labels and any other substance should be left inside the coach.
  2. During the execution of work, it is the responsibility of the contractor to see that chemical cleaning solution should not affect the glossiness of surface on the exterior of coach. Whatever chemicals fall on the exterior of coach should be wiped thoroughly.
  3. The quality of cleaning for the Hilam panels, varnished areas/ painted areas including partition frames, pillars and seats’/berths’ support brackets wherever provided should be to the level i.e., when any area inside the coach wiped with white cloth should not show traces of any slightest change in the colour of the cloth.  The windowsill areas also should satisfy the above condition.
  4. The stainless steel items, which are not polished with metal paste, should not have any dry marks of water. 
  5. The Rexene surfaces should be free from stains, spots, marks, and accumulation of dirt and change of its original colour to dark.  There should not be any difference of colour in the same seats/berths.  Wiping with white cloth, it should not show traces of any slightest change in the colour of the cloth.  No drying marks should be visible on any glass surface.
  6. The glass shutters inside/outside of the coach and mirrors should be crystal clear i.e., when any area on the surface of the glasses/mirrors wiped with white cloth should not show traces of any slightest change in the colour of the cloth.
  7. The flooring surfaces should be free from stains, spots, marks, and accumulation of dirt and there should not be any difference of colour in the same piece of PVC sheets including toilets.
  8. The inside roof portion of the coach also should be free from dust, dirt, cobwebs etc. When wiped with white cloth, it should not show traces of any slightest change in the colour of the cloth.
  9. The Aluminum chequered plates should be free from all types of muck and other substances.
  10. The sliding doors and louver shutters should be thoroughly cleaned.
  11. The sole bar at the entrance of the doorway, handrails, window bars and steps should also be free from dirt, muck and any sticky substances.
  12. The pantry cars, storeroom racks, walls, kitchen room, partition meshes, grills, gas room etc should be thoroughly cleaned.

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